For many years, I used to be a dependable vendor on Cardmarket, one of Europe’s most popular platforms for buying and selling cards. I managed a wonderful popularity — about 400 optimistic reviews, zero disputes, and consistent, Expert service. But just one unjustified dispute, managed by Cardmarket workers associates Silvia Parravano and Christian Tobehn, changed all the things. in the following paragraphs, I'll share my private experience, explain the structural flaws in Cardmarket's dispute process, and issue a stark warning to other sellers.

A clean up file created above many years

A tested vendor With 100% beneficial responses

Before the incident, I was particularly the type of vendor each and every marketplace values. I listed investing cards accurately, explained disorders transparently, and shipped instantly. I under no circumstances received just one complaint — only praise.

the significance of have confidence in on Cardmarket

status is every thing for sellers on Cardmarket. One error — even one that isn’t your fault — can damage several years of exertions. That’s what makes my story so alarming for Many others running around the platform.

The Dispute That Shattered My Standing

consumer requested the Wrong Card, Then Blamed Me

The trouble started out each time a buyer requested a card outlined precisely by identify, set, and ailment. on getting it, they falsely claimed I had sent the “Erroneous Model” — Inspite of distinct listing evidence demonstrating I hadn’t.

evidence overlooked by guidance

I submitted screenshots on the listing, card Model, and ailment to confirm my precision. But Cardmarket aid, precisely Silvia Parravano, overlooked the specifics. in lieu of reviewing the listing or requesting clarification, she promptly sided with the customer.

Silvia Parravano’s Mishandling of the Dispute

No truthful Investigation

Silvia’s selection was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She simply just blocked my account. No Listening to. No 2nd impression. No appeal.

No Warning, No conversation

What built more info this even worse was the suddenness with the action. I had been locked out of my account right away. My appeals — asking for an evaluation or escalation — have been met with automatic responses or silence. Silvia Parravano exercised complete authority without any accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing the identical sample

In follow-ups, my circumstance was also witnessed by Christian Tobehn, A further member of Cardmarket's support staff. regretably, as an alternative to reviewing the points objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automatic deflections plus a long-lasting ban.

A Pattern of Seller Disregard

Are genuine Sellers becoming Silenced?

soon after this knowledge, I began investigating on-line forums and Group threads. I quickly found out I wasn’t alone. Dozens of extended-time sellers documented related ordeals — lots of involving Silvia Parravano.

a typical concept? Buyers generally win, even though Completely wrong — and sellers are left voiceless.

How This Hurts the whole Marketplace

even though platforms really should secure potential buyers, ignoring evidence from truthful sellers leads to a damaged ecosystem. When have faith in is a person-sided, lousy actors take advantage, recognizing they’ll be shielded by biased support brokers.

the issue: No Oversight, No attraction

deficiency of Transparency in Cardmarket’s procedure

The most alarming difficulty would be the absence of the appeals course of action. after personnel like Silvia or Christian make a call, it’s remaining. There’s no 2nd evaluation, no accountability, and no way to revive entry to your account — Regardless of how powerful your proof is.

possibility of Abuse and Blackmail

In my situation, I used to be indirectly coerced into refunding a Wrong declare — or get rid of my account totally. That’s not dispute resolution — that’s blackmail under the guise of customer service.

money and psychological repercussions

company decline right away

I invested decades in developing my seller profile. everything hard work was wiped out immediately, in conjunction with possible foreseeable future earnings. My seller dashboard, order heritage, and loyal purchaser base — all long gone.

Emotional Toll over a trustworthy Seller

This wasn’t just a company strike. it had been demoralizing. to generally be addressed just like a fraud soon after years of integrity was emotionally devastating. I followed each rule, and nonetheless obtained punished.

What Cardmarket will have to Do to get back rely on

System Reforms Are Urgently essential

If Cardmarket wishes to retain excellent sellers and stop long term abuse, it will have to:

• ✅ Introduce a transparent attractiveness course of action for blocked accounts

• ✅ involve disputes to become reviewed by at the least two impartial help agents

• ✅ practice personnel like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ secure sellers who submit crystal clear, factual proof

• ✅ create accountability metrics for employees choices

devoid of these alterations, sincere sellers will go on to get collateral damage within a technique that blindly favors prospective buyers.

remaining feelings: Be cautious, Stay Documented

for anyone who is at this time promoting on Cardmarket, don’t suppose your perfect file will secure you. you are always one customer grievance — even a Bogus just one — from remaining silenced.

shield your self by:

• using screenshots of each listing

• Archiving communication with buyers

• Backing up your account knowledge consistently

• making ready for disputes — Even when you do nothing at all Mistaken

Conclusion: 

My working experience with Silvia Parravano and Christian Tobehn should serve as a serious warning to any individual employing Cardmarket. I thought within the System. I performed by The foundations. And I nonetheless acquired taken off without the need of bring about.

If Cardmarket proceeds to disregard vendor legal rights, far more reliable sellers will stroll away. And when that takes place, the platform gained’t just shed sellers — it’ll lose its reliability.

Has some thing related happened to you? Share your working experience and support increase recognition. Sellers should have superior.