For years, I used to be a trustworthy vendor on Cardmarket, certainly one of Europe’s most outstanding platforms for investing playing cards. I managed an ideal reputation — over 400 constructive opinions, zero disputes, and constant, Expert support. But a single unjustified dispute, taken care of by Cardmarket personnel associates Silvia Parravano and Christian Tobehn, improved every little thing. In this article, I'll share my personalized encounter, clarify the structural flaws in Cardmarket's dispute procedure, and problem a stark warning to other sellers.

A cleanse history developed about several years

A verified Seller With 100% good suggestions

prior to the incident, I had been precisely the sort of vendor just about every Market values. I listed trading playing cards properly, described situations transparently, and delivered instantly. I never obtained only one criticism — only praise.

the value of have confidence in on Cardmarket

popularity is anything for sellers on Cardmarket. a single miscalculation — even one that isn’t your fault — can damage several years of labor. That’s what tends to make my Tale so alarming for Other folks functioning over the platform.

The Dispute That Shattered My Standing

customer requested the incorrect Card, Then Blamed Me

The difficulty begun when a buyer purchased a card listed specifically by identify, established, and affliction. on obtaining it, they falsely claimed I had sent the “Mistaken Variation” — In spite of apparent listing evidence displaying I hadn’t.

evidence Ignored by assist

I submitted screenshots of the listing, card Model, and condition to demonstrate my accuracy. But Cardmarket aid, exclusively Silvia Parravano, ignored the facts. in lieu of examining the listing or requesting clarification, she quickly sided with the customer.

Silvia Parravano’s Mishandling from the Dispute

No Fair Investigation

Silvia’s conclusion was unilateral. She didn’t acknowledge my evidence or ask for any counterevidence from the client. She simply blocked my account. No Listening to. No second view. No enchantment.

No Warning, No conversation

What made this even worse was the suddenness with the motion. I used to be locked away from my account overnight. My appeals — asking for a review or escalation — had been achieved with automated responses or silence. Silvia Parravano exercised complete authority without any accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing exactly the same sample

In adhere to-ups, my situation was also noticed by Christian Tobehn, Yet another member of Cardmarket's help workforce. sad to say, instead of reviewing the points objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automatic deflections in addition to a permanent ban.

A sample of vendor Disregard

Are sincere Sellers becoming Silenced?

right after this working experience, I began exploring on-line boards and Local community threads. I promptly learned I wasn’t on your own. Dozens of extended-time sellers described identical ordeals — numerous involving Silvia Parravano.

a standard topic? purchasers often earn, regardless if Improper — and sellers are remaining voiceless.

How This Hurts your entire Marketplace

While platforms should shield customers, ignoring evidence from trustworthy sellers brings about a damaged ecosystem. When belief is a single-sided, undesirable actors make the most, figuring out they’ll be shielded by biased assist brokers.

the condition: No Oversight, No charm

Lack of Transparency in Cardmarket’s process

one of the most alarming issue will be the absence of an appeals method. when workers like Silvia or Christian make a call, it’s final. There’s no next assessment, no accountability, and no way to restore usage of your account — no matter how robust your proof is.

hazard of Abuse and Blackmail

In my scenario, I had been indirectly coerced into refunding a Phony assert — or reduce my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.

fiscal and psychological outcomes

small business reduction right away

I invested many years in building my seller profile. everything energy was worn out promptly, together with opportunity future money. My vendor dashboard, get background, and faithful client foundation — all absent.

psychological Toll on the reliable Seller

This wasn’t just a business hit. it absolutely was demoralizing. to become taken care of similar to a fraud following many years of integrity was emotionally devastating. I followed every single rule, and still acquired punished.

What Cardmarket ought to Do to Regain believe in

Platform Reforms Are Urgently Needed

If Cardmarket wants to retain high-quality sellers and forestall potential abuse, it have to:

• ✅ Introduce a transparent attractiveness procedure for blocked accounts

• ✅ need disputes to generally be reviewed by at least two unbiased support agents

• ✅ prepare team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ safeguard sellers who submit clear, factual proof

• ✅ create accountability metrics for employees choices

devoid of these alterations, trustworthy sellers will continue on for being collateral injury inside of a method that blindly favors consumers.

last feelings: Be cautious, Stay Documented

for anyone who is at the moment selling on Cardmarket, don’t suppose your perfect history will shield you. you might be often a person purchaser criticism — even a Phony just one — from staying silenced.

defend yourself by:

• having screenshots of each listing

• Archiving interaction with buyers

• Backing up your account details routinely

• making ready for disputes — Even though you do nothing Incorrect

summary: 

My experience with Silvia Parravano and Christian Tobehn need to function a serious warning to anyone using Cardmarket. I considered from the platform. I performed by the rules. And I more info continue to acquired removed devoid of lead to.

If Cardmarket continues to ignore vendor rights, far more dependable distributors will walk away. And when that comes about, the platform gained’t just drop sellers — it’ll reduce its reliability.

Has a little something identical transpired for you? Share your expertise and assistance increase consciousness. Sellers are worthy of greater.