For many years, I was a trustworthy vendor on Cardmarket, considered one of Europe’s most well known platforms for investing playing cards. I taken care of an ideal reputation — in excess of 400 constructive opinions, zero disputes, and dependable, Specialist services. But one particular unjustified dispute, managed by Cardmarket staff members Silvia Parravano and Christian Tobehn, altered everything. in this post, I will share my individual working experience, make clear the structural flaws in Cardmarket's dispute course of action, and situation a stark warning to other sellers.

A cleanse report Built about a long time

A verified Seller With a hundred% beneficial opinions

ahead of the incident, I used to be precisely the type of seller just about every marketplace values. I detailed trading cards precisely, described situations transparently, and shipped promptly. I by no means obtained a single grievance — only praise.

the significance of have confidence in on Cardmarket

Reputation is every thing for sellers on Cardmarket. a person miscalculation — even one which isn’t your fault — can hurt a long time of exertions. That’s what helps make my story so alarming for Many others running about the platform.

The Dispute That Shattered My Standing

Buyer requested the Wrong Card, Then Blamed Me

The difficulty started whenever a customer purchased a card listed specifically by identify, established, and condition. Upon getting it, they falsely claimed I'd despatched the “Mistaken Model” — Inspite of apparent listing proof displaying I hadn’t.

evidence overlooked by assistance

I submitted screenshots of your listing, card Edition, and affliction to demonstrate my precision. But Cardmarket help, exclusively Silvia Parravano, disregarded the facts. as opposed to examining the listing or requesting clarification, she immediately sided with the buyer.

Silvia Parravano’s Mishandling on the Dispute

No Fair Investigation

Silvia’s choice was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the buyer. She only blocked my account. No Listening to. No second feeling. No attraction.

No Warning, No Communication

What made this worse was the suddenness in the motion. I had been locked away from my account overnight. My appeals — requesting an assessment or escalation — were being met with automatic responses or silence. Silvia Parravano exercised finish authority without having accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing the exact same Pattern

In adhere to-ups, my situation was also seen by Christian Tobehn, An additional member of Cardmarket's guidance crew. however, as opposed to examining the specifics objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automated deflections and a lasting ban.

A sample of vendor Disregard

Are straightforward Sellers Being Silenced?

following this practical experience, I started researching on the internet community forums and Neighborhood threads. I immediately found I wasn’t alone. Dozens of long-time sellers noted very similar encounters — lots of involving Silvia Parravano.

a typical concept? consumers normally win, even when Completely wrong — and sellers are left voiceless.

How This Hurts all the Marketplace

though platforms really should protect buyers, ignoring evidence from honest sellers causes a broken ecosystem. When belief is one particular-sided, poor actors make the most, understanding they’ll be shielded by biased aid brokers.

the condition: No Oversight, No Appeal

not enough Transparency in Cardmarket’s process

The most alarming issue is definitely the absence of an appeals approach. at the time employees like Silvia or Christian make a choice, it’s final. There’s no 2nd overview, no accountability, and no way to revive entry to your account — Regardless how solid your proof is.

possibility of Abuse and Blackmail

In my situation, I was indirectly coerced into refunding a false claim — or get rid of my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

Financial and Emotional effects

Business decline right away

I invested years in setting up my seller profile. All that hard work was worn out right away, along with possible upcoming revenue. My seller dashboard, order history, and loyal client base — all gone.

Emotional Toll with a Trusted vendor

This wasn’t just a company hit. it had been demoralizing. being taken care of like a check here fraud right after decades of integrity was emotionally devastating. I followed each individual rule, and even now obtained punished.

What Cardmarket should Do to get back have confidence in

System Reforms Are Urgently necessary

If Cardmarket would like to retain high quality sellers and stop long run abuse, it have to:

• ✅ Introduce a transparent enchantment system for blocked accounts

• ✅ have to have disputes for being reviewed by not less than two unbiased assistance brokers

• ✅ practice employees like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ guard sellers who submit apparent, factual proof

• ✅ build accountability metrics for employees conclusions

devoid of these alterations, trustworthy sellers will go on to get collateral harm inside a process that blindly favors prospective buyers.

ultimate ideas: Be Wary, keep Documented

in case you are now advertising on Cardmarket, don’t suppose your ideal document will shield you. you are normally a person customer grievance — even a Wrong a single — away from becoming silenced.

secure you by:

• having screenshots of every listing

• Archiving interaction with prospective buyers

• Backing up your account knowledge routinely

• planning for disputes — Even when you do nothing at all Improper

Conclusion: 

My working experience with Silvia Parravano and Christian Tobehn should really serve as a serious warning to anybody employing Cardmarket. I thought inside the System. I played by the rules. And that i even now received eradicated devoid of trigger.

If Cardmarket continues to ignore vendor rights, much more reputable sellers will stroll absent. And when that happens, the System gained’t just reduce sellers — it’ll get rid of its believability.

Has a thing related occurred for you? Share your expertise and help increase awareness. Sellers are worthy of much better.