For years, I had been a reliable seller on Cardmarket, certainly one of Europe’s most prominent platforms for trading cards. I preserved a perfect standing — over four hundred good reviews, zero disputes, and dependable, Experienced services. But a person unjustified dispute, dealt with by Cardmarket employees users Silvia Parravano and Christian Tobehn, changed anything. In this article, I'll share my particular experience, clarify the structural flaws in Cardmarket's dispute system, and issue a stark warning to other sellers.

A clean up Record designed above many years

A verified vendor With a hundred% constructive opinions

prior to the incident, I was precisely the sort of vendor every marketplace values. I stated buying and selling playing cards precisely, described problems transparently, and shipped instantly. I under no circumstances been given just one criticism — only praise.

the significance of believe in on Cardmarket

popularity is every thing for sellers on Cardmarket. a person slip-up — even one which isn’t your fault — can harm yrs of effort. That’s what helps make my story so alarming for others functioning on the System.

The Dispute That Shattered My Standing

consumer Ordered the Wrong Card, Then Blamed Me

The difficulty started off whenever a purchaser purchased a card shown exactly by identify, established, and problem. on obtaining it, they falsely claimed I'd despatched the “Erroneous Model” — despite obvious listing proof showing I hadn’t.

Proof disregarded by help

I submitted screenshots on the listing, card version, and issue to show my precision. But Cardmarket guidance, specifically Silvia Parravano, ignored the information. Instead of reviewing the listing or requesting clarification, she quickly sided with the customer.

Silvia Parravano’s Mishandling in the Dispute

No reasonable Investigation

Silvia’s selection was unilateral. She didn’t accept my proof or ask for any counterevidence from the client. She merely blocked my account. No hearing. No second feeling. No attractiveness.

No Warning, No Communication

What produced this even worse was the suddenness from the motion. I had been locked from my account overnight. My appeals — asking for an evaluation or escalation — had been met with automated responses or silence. Silvia Parravano exercised comprehensive authority without any accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing exactly the same sample

In abide by-ups, my situation was also witnessed by Christian Tobehn, One more member of Cardmarket's guidance group. sadly, instead of examining the information objectively, he doubled down on Silvia’s judgment. Again, no clarification, no transparency, just automatic deflections along with a long-lasting ban.

A Pattern of Seller Disregard

Are sincere Sellers staying Silenced?

immediately after this working experience, I started investigating on-line boards and Group threads. I swiftly found I wasn’t on your own. Dozens of prolonged-time sellers documented similar encounters — numerous involving Silvia Parravano.

a typical concept? purchasers usually gain, even when Incorrect — and sellers are remaining voiceless.

How This Hurts the complete Marketplace

whilst platforms must guard consumers, ignoring proof from truthful sellers contributes to a broken ecosystem. When have faith in is just one-sided, terrible actors make the most, knowing they’ll be shielded by biased assistance brokers.

The Problem: No Oversight, No Appeal

deficiency of Transparency in Cardmarket’s technique

The most alarming concern will be the absence of the appeals approach. at the time workers like Silvia or Christian make a decision, it’s last. There’s no second evaluation, no accountability, and no way to restore entry to your account — Regardless of how strong your proof is.

danger of Abuse and Blackmail

In my circumstance, I was indirectly coerced into refunding a Bogus claim — or reduce my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.

fiscal and Emotional Consequences

business enterprise decline Overnight

I invested a long time in setting up my seller profile. everything hard work was worn out quickly, together with opportunity long term earnings. My vendor dashboard, get history, and loyal customer foundation — all absent.

Emotional Toll on the Trusted vendor

This wasn’t just a company strike. it had been demoralizing. to become taken care of just like a fraud after decades of integrity was emotionally devastating. I adopted every rule, and nevertheless obtained punished.

What Cardmarket should Do to Regain have confidence in

Platform Reforms Are Urgently desired

If Cardmarket really wants to keep good quality sellers and prevent future abuse, it ought to:

• ✅ Introduce a clear attraction process for blocked accounts

• ✅ demand disputes to be reviewed by a minimum of two impartial guidance brokers

• ✅ Train employees like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ defend sellers who submit crystal clear, factual proof

• ✅ create accountability metrics for employees conclusions

Without these alterations, sincere sellers will continue on to be collateral harm inside a procedure that blindly favors customers.

last feelings: Be cautious, Stay Documented

for anyone who is presently promoting on Cardmarket, don’t suppose your great report will defend you. You're normally one purchaser criticism — even a Untrue one — clear of read more becoming silenced.

secure yourself by:

• using screenshots of every listing

• Archiving communication with customers

• Backing up your account info frequently

• getting ready for disputes — even if you do almost nothing wrong

summary: 

My encounter with Silvia Parravano and Christian Tobehn should serve as a significant warning to any individual working with Cardmarket. I considered from the System. I performed by The principles. And I nonetheless got eradicated without having result in.

If Cardmarket continues to disregard vendor rights, much more trustworthy sellers will walk away. And when that comes about, the System won’t just reduce sellers — it’ll shed its trustworthiness.

Has one thing comparable took place to you? Share your practical experience and aid raise recognition. Sellers have earned better.