For many years, I had been a reliable vendor on Cardmarket, one of Europe’s most prominent platforms for investing cards. I maintained a great standing — over four hundred favourable assessments, zero disputes, and constant, Expert support. But just one unjustified dispute, dealt with by Cardmarket workers customers Silvia Parravano and Christian Tobehn, improved all the things. In this article, I'll share my personalized encounter, make clear the structural flaws in Cardmarket's dispute course of action, and difficulty a stark warning to other sellers.

A thoroughly clean file developed above many years

A established vendor With one hundred% Positive opinions

Before the incident, I had been accurately the sort of seller every single Market values. I outlined investing cards accurately, explained conditions transparently, and delivered promptly. I never ever acquired one grievance — only praise.

the value of Trust on Cardmarket

popularity is all the things for sellers on Cardmarket. a person error — even one which isn’t your fault — can problems yrs of effort. That’s what would make my story so alarming for others running to the platform.

The Dispute That Shattered My Standing

Buyer requested the incorrect Card, Then Blamed Me

The trouble begun any time a consumer requested a card detailed specifically by title, established, and problem. Upon getting it, they falsely claimed I'd despatched the “Mistaken version” — Even with obvious listing evidence exhibiting I hadn’t.

Proof Ignored by aid

I submitted screenshots on the listing, card version, and problem to prove my accuracy. But Cardmarket help, exclusively Silvia Parravano, disregarded the details. in place of reviewing the listing or requesting clarification, she promptly sided with here the client.

Silvia Parravano’s Mishandling on the Dispute

No reasonable Investigation

Silvia’s conclusion was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the customer. She only blocked my account. No hearing. No 2nd belief. No attraction.

No Warning, No Communication

What made this worse was the suddenness in the action. I was locked out of my account overnight. My appeals — asking for an evaluation or escalation — were achieved with automated responses or silence. Silvia Parravano exercised complete authority with no accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing the Same Pattern

In follow-ups, my scenario was also noticed by Christian Tobehn, another member of Cardmarket's assistance crew. sadly, in lieu of reviewing the info objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automated deflections and a everlasting ban.

A sample of Seller Disregard

Are Honest Sellers currently being Silenced?

immediately after this experience, I began investigating on the internet community forums and Neighborhood threads. I speedily found out I wasn’t by itself. Dozens of very long-time sellers noted comparable experiences — lots of involving Silvia Parravano.

a standard concept? customers constantly get, even if wrong — and sellers are remaining voiceless.

How This Hurts the Entire Market

although platforms really should guard consumers, disregarding evidence from honest sellers brings about a damaged ecosystem. When belief is just one-sided, undesirable actors make the most, recognizing they’ll be shielded by biased support brokers.

the condition: No Oversight, No attractiveness

Lack of Transparency in Cardmarket’s program

quite possibly the most alarming difficulty is definitely the absence of the appeals process. at the time staff members like Silvia or Christian make a choice, it’s last. There’s no next evaluate, no accountability, and no way to revive access to your account — no matter how robust your proof is.

hazard of Abuse and Blackmail

In my situation, I used to be indirectly coerced into refunding a Fake declare — or shed my account completely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.

economical and Emotional penalties

business enterprise Loss Overnight

I invested years in setting up my vendor profile. everything exertion was wiped out instantaneously, along with opportunity potential money. My seller dashboard, buy heritage, and loyal buyer base — all long gone.

psychological Toll over a Trusted Seller

This wasn’t just a business strike. it had been demoralizing. To be treated just like a fraud just after several years of integrity was emotionally devastating. I followed just about every rule, and still acquired punished.

What Cardmarket should Do to get back believe in

Platform Reforms Are Urgently required

If Cardmarket really wants to keep excellent sellers and prevent foreseeable future abuse, it will have to:

• ✅ Introduce a clear attraction procedure for blocked accounts

• ✅ involve disputes for being reviewed by not less than two independent support agents

• ✅ coach staff like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ shield sellers who submit crystal clear, factual proof

• ✅ build accountability metrics for staff conclusions

without the need of these changes, trustworthy sellers will continue to generally be collateral damage inside of a method that blindly favors customers.

closing Thoughts: Be cautious, remain Documented

if you are at present marketing on Cardmarket, don’t presume your fantastic report will safeguard you. You're often 1 purchaser complaint — even a Bogus 1 — faraway from remaining silenced.

shield by yourself by:

• having screenshots of each listing

• Archiving conversation with potential buyers

• Backing up your account info consistently

• getting ready for disputes — Even when you do nothing Improper

summary: 

My practical experience with Silvia Parravano and Christian Tobehn must function a significant warning to any person applying Cardmarket. I considered inside the System. I played by The principles. And I however acquired taken off with out bring about.

If Cardmarket carries on to disregard seller legal rights, much more reliable distributors will stroll absent. And when that happens, the platform won’t just drop sellers — it’ll eliminate its believability.

Has a little something very similar transpired to you personally? Share your expertise and aid increase recognition. Sellers are worthy of improved.