For years, I had been a trusted seller on Cardmarket, one among Europe’s most outstanding platforms for buying and selling cards. I maintained a wonderful name — about 400 good reviews, zero disputes, and constant, Qualified assistance. But one particular unjustified dispute, taken care of by Cardmarket personnel users Silvia Parravano and Christian Tobehn, altered almost everything. in this post, I'll share my own practical experience, reveal the structural flaws in Cardmarket's dispute method, and challenge a stark warning to other sellers.

A clean up report Built about several years

A established vendor With one hundred% favourable responses

prior to the incident, I had been specifically the sort of vendor each and every Market values. I listed investing playing cards correctly, described circumstances transparently, and delivered immediately. I in no way been given just one criticism — only praise.

The Importance of believe in on Cardmarket

Reputation is almost everything for sellers on Cardmarket. a single error — even one which isn’t your fault — can problems yrs of effort. That’s what can make my story so alarming for Other folks working around the platform.

The Dispute That Shattered My Standing

purchaser purchased the Wrong Card, Then Blamed Me

The trouble commenced every time a consumer purchased a card stated exactly by title, established, and affliction. Upon obtaining it, they falsely claimed I had sent the “Mistaken version” — Inspite of distinct listing proof demonstrating I hadn’t.

Proof disregarded by assistance

I submitted screenshots of your listing, card Variation, and condition to show my accuracy. But Cardmarket assistance, especially Silvia Parravano, ignored the specifics. rather than reviewing the listing or requesting clarification, she straight away sided with the customer.

Silvia Parravano’s Mishandling of your Dispute

No honest Investigation

Silvia’s conclusion was unilateral. She didn’t accept my proof or ask for any counterevidence from the customer. She just blocked my account. No hearing. No 2nd view. No attraction.

No Warning, No interaction

What produced this even worse was the suddenness of your action. I used to be locked away from my account right away. My appeals — requesting an assessment or escalation — had been fulfilled with automated responses or silence. Silvia Parravano exercised finish authority without accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing exactly the same Pattern

In comply with-ups, my case was also observed by Christian Tobehn, An additional member of Cardmarket's assistance crew. sad to say, rather then examining the facts objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections plus a long term ban.

A Pattern of Seller Disregard

Are sincere Sellers getting Silenced?

right after this working experience, I started investigating online boards and community threads. I rapidly learned I wasn’t alone. Dozens of prolonged-time sellers claimed very similar activities — numerous involving Silvia Parravano.

a standard concept? potential buyers constantly earn, even when Mistaken — and sellers are remaining voiceless.

How This Hurts the Entire Marketplace

While platforms should shield buyers, disregarding proof from genuine sellers leads to a damaged ecosystem. When belief is one particular-sided, undesirable actors take advantage, being aware of they’ll be shielded by biased support brokers.

The Problem: No Oversight, No attractiveness

Lack of Transparency in Cardmarket’s method

The most alarming challenge may be the absence of an appeals procedure. at the time workers like Silvia or Christian make a choice, it’s final. There’s no 2nd critique, no accountability, and no way to restore access to your account — Regardless how strong your proof is.

threat of Abuse and Blackmail

In my scenario, I was indirectly coerced into refunding a Phony declare — or shed website my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer service.

money and Emotional penalties

company decline Overnight

I invested yrs in setting up my seller profile. All that work was wiped out promptly, in conjunction with likely future money. My seller dashboard, buy history, and faithful purchaser base — all absent.

psychological Toll over a trustworthy Seller

This wasn’t just a company strike. it had been demoralizing. for being dealt with similar to a fraud just after years of integrity was emotionally devastating. I adopted every rule, and continue to received punished.

What Cardmarket ought to Do to Regain believe in

Platform Reforms Are Urgently desired

If Cardmarket would like to retain top quality sellers and forestall long term abuse, it must:

• ✅ Introduce a transparent enchantment process for blocked accounts

• ✅ call for disputes to be reviewed by at least two unbiased assistance agents

• ✅ Train workers like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ guard sellers who post very clear, factual proof

• ✅ set up accountability metrics for staff selections

without having these adjustments, sincere sellers will carry on to get collateral hurt within a process that blindly favors prospective buyers.

Final Thoughts: Be Wary, remain Documented

when you are at the moment marketing on Cardmarket, don’t suppose your perfect history will guard you. you happen to be constantly a person purchaser grievance — even a Fake just one — from getting silenced.

secure your self by:

• Taking screenshots of every listing

• Archiving conversation with potential buyers

• Backing up your account facts often

• making ready for disputes — even if you do absolutely nothing Completely wrong

summary: 

My expertise with Silvia Parravano and Christian Tobehn must serve as a serious warning to anybody working with Cardmarket. I thought inside the platform. I played by The foundations. And that i nonetheless bought taken out devoid of cause.

If Cardmarket proceeds to ignore seller rights, extra reliable sellers will stroll absent. And when that takes place, the platform gained’t just reduce sellers — it’ll reduce its believability.

Has a little something equivalent happened for you? Share your practical experience and support elevate awareness. Sellers should have superior.