For many years, I was a trusted vendor on Cardmarket, among Europe’s most prominent platforms for investing cards. I taken care of an ideal standing — about 400 favourable critiques, zero disputes, and consistent, Specialist service. But one unjustified dispute, handled by Cardmarket personnel associates Silvia Parravano and Christian Tobehn, changed anything. on this page, I will share my own expertise, demonstrate the structural flaws in Cardmarket's dispute procedure, and issue a stark warning to other sellers.

A Clean Record developed above yrs

A established Seller With a hundred% constructive feed-back

prior to the incident, I was precisely the type of vendor each individual marketplace values. I listed investing playing cards precisely, explained conditions transparently, and transported promptly. I never obtained just one complaint — only praise.

the necessity of Trust on Cardmarket

standing is every little thing for sellers on Cardmarket. 1 mistake — even one which isn’t your fault — can destruction decades of effort. That’s what will make my story so alarming for Many others working on the platform.

The Dispute That Shattered My Standing

consumer purchased the Wrong Card, Then Blamed Me

The difficulty begun any time a consumer purchased a card mentioned specifically by identify, set, and condition. on obtaining it, they falsely claimed I had despatched the “Improper Model” — Inspite of distinct listing evidence displaying I hadn’t.

evidence dismissed by Support

I submitted screenshots on the listing, card version, and problem to demonstrate my accuracy. But Cardmarket aid, specially Silvia Parravano, dismissed the details. in lieu of examining the listing or requesting clarification, she right away sided with the customer.

Silvia Parravano’s Mishandling from the Dispute

No reasonable Investigation

Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or request any counterevidence from the client. She merely blocked my account. No hearing. No second opinion. No attractiveness.

No Warning, No Communication

What made this worse was the suddenness from the action. I was locked from my account overnight. My appeals — requesting a review or escalation — have been met with automatic responses or silence. Silvia Parravano exercised full authority without any accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing the identical Pattern

In abide by-ups, my scenario was also viewed by Christian Tobehn, Yet another member of Cardmarket's assistance staff. here regrettably, as opposed to reviewing the points objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automatic deflections plus a everlasting ban.

A sample of Seller Disregard

Are Honest Sellers Being Silenced?

right after this practical experience, I started researching on the web forums and Local community threads. I rapidly found I wasn’t alone. Dozens of extended-time sellers claimed comparable experiences — many involving Silvia Parravano.

A common theme? purchasers usually acquire, even though Improper — and sellers are remaining voiceless.

How This Hurts your entire Marketplace

whilst platforms ought to safeguard potential buyers, ignoring proof from truthful sellers leads to a damaged ecosystem. When belief is just one-sided, undesirable actors make the most, figuring out they’ll be shielded by biased assist brokers.

the condition: No Oversight, No charm

insufficient Transparency in Cardmarket’s procedure

quite possibly the most alarming concern could be the absence of an appeals method. when staff like Silvia or Christian make a decision, it’s last. There’s no next critique, no accountability, and no way to revive entry to your account — Regardless of how sturdy your evidence is.

hazard of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a false claim — or eliminate my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

economic and psychological repercussions

organization reduction Overnight

I invested decades in making my vendor profile. all of that effort was wiped out promptly, as well as probable potential income. My seller dashboard, purchase historical past, and faithful purchaser base — all long gone.

psychological Toll on the trustworthy vendor

This wasn’t just a business strike. it had been demoralizing. being dealt with like a fraud following several years of integrity was emotionally devastating. I followed every single rule, and nevertheless got punished.

What Cardmarket Must Do to Regain have confidence in

System Reforms Are Urgently Needed

If Cardmarket wants to retain good quality sellers and stop upcoming abuse, it have to:

• ✅ Introduce a clear attractiveness method for blocked accounts

• ✅ have to have disputes to be reviewed by at least two impartial support agents

• ✅ Train staff like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ Protect sellers who submit apparent, factual proof

• ✅ Establish accountability metrics for workers choices

Without these alterations, trustworthy sellers will proceed being collateral problems inside a technique that blindly favors customers.

Final ideas: Be Wary, Stay Documented

when you are at present marketing on Cardmarket, don’t assume your best document will secure you. you are constantly one particular buyer complaint — even a Untrue 1 — away from being silenced.

shield oneself by:

• having screenshots of each listing

• Archiving communication with buyers

• Backing up your account info consistently

• Preparing for disputes — Even when you do almost nothing Erroneous

summary: 

My encounter with Silvia Parravano and Christian Tobehn ought to function a significant warning to any individual making use of Cardmarket. I considered from the platform. I performed by The principles. And I however acquired removed without trigger.

If Cardmarket proceeds to ignore vendor rights, a lot more honest suppliers will stroll away. And when that occurs, the System won’t just get rid of sellers — it’ll get rid of its believability.

Has a thing similar took place to you personally? Share your encounter and assistance raise recognition. Sellers have earned far better.