For several years, I used to be a trustworthy seller on Cardmarket, among Europe’s most well known platforms for investing cards. I preserved an ideal track record — above 400 favourable opinions, zero disputes, and steady, Specialist services. But one unjustified dispute, dealt with by Cardmarket staff members members Silvia Parravano and Christian Tobehn, adjusted anything. In this article, I will share my personal encounter, make clear the structural flaws in Cardmarket's dispute procedure, and difficulty a stark warning to other sellers.

A Clean history Built more than decades

A demonstrated vendor With one hundred% favourable opinions

Before the incident, I was exactly the kind of seller just about every Market values. I shown trading cards correctly, explained disorders transparently, and delivered instantly. I in no way received an individual criticism — only praise.

the significance of Trust on Cardmarket

popularity is anything for sellers on Cardmarket. a single miscalculation — even one which isn’t your fault — can injury a long time of effort. That’s what helps make my Tale so alarming for Many others working around the System.

The Dispute That Shattered My Standing

customer requested the incorrect Card, Then Blamed Me

The difficulty began each time a buyer requested a card outlined precisely by title, set, and situation. on acquiring it, they falsely claimed I'd despatched the “Mistaken Model” — Inspite of apparent listing proof exhibiting I hadn’t.

Proof dismissed by guidance

I submitted screenshots on the listing, card version, and problem to show my precision. But Cardmarket support, exclusively Silvia Parravano, ignored the details. Instead of reviewing the listing or requesting clarification, she immediately sided with the buyer.

Silvia Parravano’s Mishandling of your Dispute

No good Investigation

Silvia’s choice was unilateral. She didn’t admit my evidence or request any counterevidence from the client. She basically blocked my account. No hearing. No 2nd impression. No charm.

No Warning, No conversation

What made this even worse was the suddenness of your action. I used to be locked from my account right away. My appeals — requesting an assessment or escalation — were satisfied with automatic responses or silence. Silvia Parravano exercised complete authority without any accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing the exact same sample

In follow-ups, my circumstance was also found by Christian Tobehn, Yet another member of Cardmarket's support group. regretably, instead of examining the specifics objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections and also a permanent ban.

A Pattern of Seller Disregard

Are truthful Sellers staying Silenced?

right after this knowledge, I began investigating on the internet boards and Neighborhood threads. I swiftly found out I wasn’t on your own. Dozens of lengthy-time sellers claimed equivalent experiences — many involving Silvia Parravano.

a standard concept? potential buyers constantly get, even when Incorrect — and sellers are remaining voiceless.

How This Hurts your complete Market

although platforms ought to guard purchasers, disregarding evidence from trustworthy sellers results in a damaged ecosystem. When have faith in is a person-sided, bad actors make the most, realizing they’ll be shielded by biased help brokers.

the situation: No Oversight, No charm

deficiency of Transparency in Cardmarket’s procedure

one of the most alarming difficulty will be the absence of the appeals course of action. when workers like Silvia or Christian make a call, it’s remaining. There’s no second assessment, no accountability, and no way to restore access to your account — Regardless how solid your evidence is.

possibility of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a false declare — or eliminate my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.

economic and psychological penalties

organization decline Overnight

I invested years in developing my vendor profile. all of that energy was worn out instantaneously, in conjunction with prospective long run earnings. My vendor dashboard, order record, and faithful purchaser foundation — all gone.

psychological Toll with a Trusted vendor

This wasn’t just a business hit. it absolutely was demoralizing. to generally be treated like a fraud right after a long time of integrity was emotionally devastating. I adopted each read more individual rule, and continue to obtained punished.

What Cardmarket should Do to get back have faith in

Platform Reforms Are Urgently required

If Cardmarket wants to keep excellent sellers and stop potential abuse, it will have to:

• ✅ Introduce a clear attraction method for blocked accounts

• ✅ Require disputes being reviewed by at the very least two unbiased assist brokers

• ✅ teach staff members like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ Protect sellers who post apparent, factual evidence

• ✅ Establish accountability metrics for employees decisions

without the need of these alterations, truthful sellers will proceed to become collateral hurt inside a process that blindly favors buyers.

last views: Be cautious, keep Documented

for anyone who is at this time marketing on Cardmarket, don’t think your perfect history will defend you. you might be often just one buyer grievance — even a Untrue 1 — from staying silenced.

secure oneself by:

• Taking screenshots of every listing

• Archiving interaction with purchasers

• Backing up your account information frequently

• Preparing for disputes — Even though you do nothing wrong

summary: 

My practical experience with Silvia Parravano and Christian Tobehn need to serve as a serious warning to any one applying Cardmarket. I believed in the System. I played by The principles. And that i nevertheless received eradicated without the need of cause.

If Cardmarket carries on to disregard seller legal rights, extra dependable suppliers will stroll absent. And when that comes about, the platform won’t just drop sellers — it’ll lose its believability.

Has a little something identical happened to you? Share your knowledge and support elevate consciousness. Sellers have earned far better.