For several years, I was a trusted seller on Cardmarket, one among Europe’s most outstanding platforms for trading cards. I maintained a wonderful track record — around four hundred favourable evaluations, zero disputes, and constant, Qualified services. But just one unjustified dispute, handled by Cardmarket employees members Silvia Parravano and Christian Tobehn, adjusted every little thing. on this page, I will share my personal practical experience, demonstrate the structural flaws in Cardmarket's dispute system, and difficulty a stark warning to other sellers.

A cleanse report designed above Years

A tested Seller With 100% Positive comments

ahead of the incident, I was just the sort of vendor each and every marketplace values. I shown trading playing cards precisely, described circumstances transparently, and delivered immediately. I never ever obtained an individual complaint — only praise.

the significance of believe in on Cardmarket

popularity is almost everything for sellers on Cardmarket. just one oversight — even one that isn’t your fault — can destruction decades of exertions. That’s what helps make my Tale so alarming for others working within the System.

The Dispute That Shattered My Standing

customer purchased the Wrong Card, Then Blamed Me

The trouble started out when a consumer ordered a card listed precisely by identify, set, and issue. on receiving it, they falsely claimed I had despatched the “Completely wrong version” — Inspite of very clear listing evidence demonstrating I hadn’t.

evidence overlooked by assistance

I submitted screenshots from the listing, card Edition, and condition to verify my accuracy. But Cardmarket support, particularly Silvia Parravano, overlooked the specifics. in lieu of reviewing the listing or requesting clarification, she quickly sided with the client.

Silvia Parravano’s Mishandling on the Dispute

No reasonable Investigation

Silvia’s final decision was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the buyer. She just blocked my account. No hearing. No second impression. No charm.

No Warning, No Communication

What created this worse was the suddenness in the action. I was locked away from my account right away. My appeals — asking for an assessment or escalation — were being met with automated responses or silence. Silvia Parravano exercised entire authority with no accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing the exact same Pattern

In follow-ups, my scenario was also noticed by Christian Tobehn, A different member of Cardmarket's assistance staff. however, instead of examining the specifics objectively, he doubled down on Silvia’s judgment. all over again, no clarification, no transparency, just automated deflections in addition to a permanent ban.

A Pattern of vendor Disregard

Are sincere Sellers remaining Silenced?

just after this encounter, I started looking into on-line message boards and Local community threads. I swiftly uncovered I wasn’t alone. Dozens of long-time sellers noted similar experiences — quite a few involving Silvia Parravano.

A common theme? customers usually earn, even when wrong — and sellers are remaining voiceless.

How This Hurts all the Market

though platforms need to guard potential buyers, ignoring evidence from trustworthy sellers leads to a damaged ecosystem. When believe in is a single-sided, lousy actors take advantage, recognizing they’ll be shielded by biased help brokers.

the trouble: No Oversight, No enchantment

insufficient Transparency in Cardmarket’s method

essentially the most alarming difficulty could website be the absence of an appeals procedure. after workers like Silvia or Christian make a choice, it’s ultimate. There’s no next evaluate, no accountability, and no way to revive entry to your account — Regardless of how solid your proof is.

danger of Abuse and Blackmail

In my case, I used to be indirectly coerced into refunding a Wrong claim — or drop my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

economical and Emotional effects

enterprise Loss right away

I invested several years in constructing my seller profile. All that energy was worn out promptly, along with prospective potential revenue. My vendor dashboard, get record, and faithful client foundation — all absent.

Emotional Toll on a Trusted Seller

This wasn’t just a company strike. It was demoralizing. to generally be dealt with similar to a fraud immediately after yrs of integrity was emotionally devastating. I followed every single rule, and continue to acquired punished.

What Cardmarket need to Do to get back have confidence in

Platform Reforms Are Urgently essential

If Cardmarket really wants to keep high quality sellers and forestall foreseeable future abuse, it will have to:

• ✅ Introduce a transparent charm course of action for blocked accounts

• ✅ Require disputes to be reviewed by at least two impartial aid brokers

• ✅ prepare team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ shield sellers who submit apparent, factual evidence

• ✅ Establish accountability metrics for employees decisions

with no these alterations, trustworthy sellers will continue on to be collateral hurt inside a procedure that blindly favors buyers.

Final views: Be cautious, keep Documented

in case you are currently marketing on Cardmarket, don’t assume your excellent document will safeguard you. You're normally 1 customer grievance — even a Fake 1 — from currently being silenced.

Protect on your own by:

• getting screenshots of each listing

• Archiving interaction with prospective buyers

• Backing up your account facts on a regular basis

• making ready for disputes — even if you do absolutely nothing Mistaken

summary: 

My knowledge with Silvia Parravano and Christian Tobehn must function a serious warning to anyone using Cardmarket. I believed during the System. I played by The principles. And I nonetheless received eradicated with no induce.

If Cardmarket proceeds to ignore vendor legal rights, more dependable vendors will wander absent. And when that takes place, the System gained’t just reduce sellers — it’ll get rid of its trustworthiness.

Has one thing equivalent occurred to you personally? Share your knowledge and enable raise recognition. Sellers should have better.