For some time, I used to be a dependable vendor on Cardmarket, one among Europe’s most notable platforms for trading cards. I managed an excellent track record — about four hundred constructive reviews, zero disputes, and dependable, Experienced services. But just one unjustified dispute, handled by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, changed everything. on this page, I will share my particular experience, make clear the structural flaws in Cardmarket's dispute approach, and problem a stark warning to other sellers.

A clear document designed around decades

A confirmed vendor With a hundred% beneficial comments

ahead of the incident, I had been just the kind of seller each marketplace values. I shown trading playing cards precisely, explained ailments transparently, and delivered immediately. I by no means been given a single grievance — only praise.

The Importance of belief on Cardmarket

popularity is every thing for sellers on Cardmarket. One error — even one which isn’t your fault — can damage a long time of exertions. That’s what will make my Tale so alarming for others running on the System.

The Dispute That Shattered My Standing

consumer Ordered the Wrong Card, Then Blamed Me

The difficulty started each time a customer requested a card stated exactly by name, set, and ailment. on acquiring it, they falsely claimed I'd sent the “Erroneous version” — Even with crystal clear listing evidence exhibiting I hadn’t.

Proof disregarded by aid

I submitted screenshots with the listing, card Variation, and ailment to show my precision. But Cardmarket assist, exclusively Silvia Parravano, ignored the specifics. in place of reviewing the listing or requesting clarification, she right away sided with the client.

Silvia Parravano’s Mishandling of your Dispute

No reasonable Investigation

Silvia’s choice was unilateral. She didn’t accept my evidence or ask for any counterevidence from the buyer. She basically blocked my account. No hearing. No second feeling. No charm.

No Warning, No interaction

What produced this worse was the suddenness of your motion. I was locked out of my account overnight. My appeals — requesting an evaluation or escalation — were being met with automated responses or silence. Silvia Parravano exercised full authority without having accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing the exact same sample

In comply with-ups, my scenario was also seen by Christian Tobehn, Yet another member of Cardmarket's aid team. regretably, instead of examining the information objectively, he doubled down on Silvia’s judgment. yet again, no clarification, no transparency, just automatic deflections as well as a long-lasting ban.

A sample of vendor Disregard

Are genuine Sellers currently being Silenced?

soon after this practical experience, I began looking into on the net community forums and Local community threads. I promptly learned I wasn’t by yourself. Dozens of extended-time sellers described identical encounters — numerous involving Silvia Parravano.

a typical theme? consumers usually earn, regardless if Completely wrong — and sellers are left voiceless.

How This Hurts the whole Marketplace

While platforms should really protect buyers, ignoring proof from sincere sellers causes a broken ecosystem. When rely on is a single-sided, negative actors take advantage, figuring out they’ll be shielded by biased aid agents.

the challenge: No Oversight, No charm

not enough Transparency in Cardmarket’s System

essentially the most alarming concern will be the absence of the appeals method. as soon as team like Silvia or Christian make a choice, it’s final. There’s no next review, no accountability, and no way to restore usage of your account — Irrespective of how robust your proof is.

danger of Abuse and Blackmail

In my situation, I had Silvia Parravano been indirectly coerced into refunding a Wrong assert — or eliminate my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer care.

economic and Emotional penalties

company decline right away

I invested several years in developing my vendor profile. All that energy was worn out instantaneously, together with prospective future revenue. My vendor dashboard, order heritage, and faithful buyer base — all absent.

psychological Toll on a dependable vendor

This wasn’t just a company strike. It was demoralizing. being dealt with just like a fraud following years of integrity was emotionally devastating. I adopted each rule, and still received punished.

What Cardmarket Must Do to Regain have faith in

System Reforms Are Urgently required

If Cardmarket really wants to retain excellent sellers and stop upcoming abuse, it have to:

• ✅ Introduce a clear enchantment approach for blocked accounts

• ✅ need disputes being reviewed by at the very least two impartial support agents

• ✅ practice staff like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who submit apparent, factual evidence

• ✅ create accountability metrics for employees choices

with no these adjustments, honest sellers will continue to generally be collateral damage in the technique that blindly favors prospective buyers.

last ideas: Be cautious, continue to be Documented

should you be at present offering on Cardmarket, don’t assume your excellent history will protect you. You're often one buyer grievance — even a false 1 — faraway from getting silenced.

guard yourself by:

• using screenshots of each listing

• Archiving communication with potential buyers

• Backing up your account information often

• planning for disputes — Even when you do nothing at all Improper

summary: 

My practical experience with Silvia Parravano and Christian Tobehn really should serve as a serious warning to everyone employing Cardmarket. I thought in the platform. I played by The foundations. And that i still got eradicated without bring about.

If Cardmarket proceeds to disregard seller rights, additional reputable vendors will wander absent. And when that transpires, the platform gained’t just eliminate sellers — it’ll lose its trustworthiness.

Has anything related happened to you personally? Share your encounter and help raise recognition. Sellers ought to have greater.