For years, I used to be a reliable seller on Cardmarket, considered one of Europe’s most distinguished platforms for investing cards. I maintained an excellent status — around 400 optimistic critiques, zero disputes, and reliable, Expert services. But one unjustified dispute, managed by Cardmarket employees members Silvia Parravano and Christian Tobehn, changed all the things. on this page, I'll share my private knowledge, describe the structural flaws in Cardmarket's dispute method, and issue a stark warning to other sellers.

A Clean file developed in excess of many years

A Proven vendor With one hundred% good feed-back

ahead of the incident, I was particularly the kind of vendor just about every marketplace values. I stated trading cards correctly, described disorders transparently, and transported instantly. I by no means received only one complaint — only praise.

The Importance of Trust on Cardmarket

Reputation is anything for sellers on Cardmarket. just one slip-up — even one that isn’t your fault — can damage decades of labor. That’s what makes my story so alarming for Other individuals operating on the platform.

The Dispute That Shattered My Standing

purchaser purchased the Wrong Card, Then Blamed Me

The trouble commenced read more whenever a consumer purchased a card outlined specifically by name, set, and ailment. on getting it, they falsely claimed I had despatched the “Mistaken version” — Even with apparent listing evidence displaying I hadn’t.

Proof Ignored by guidance

I submitted screenshots of your listing, card version, and ailment to prove my precision. But Cardmarket assist, particularly Silvia Parravano, overlooked the specifics. rather than reviewing the listing or requesting clarification, she instantly sided with the client.

Silvia Parravano’s Mishandling from the Dispute

No truthful Investigation

Silvia’s conclusion was unilateral. She didn’t admit my evidence or ask for any counterevidence from the buyer. She basically blocked my account. No hearing. No 2nd view. No attraction.

No Warning, No conversation

What created this worse was the suddenness with the action. I used to be locked away from my account overnight. My appeals — asking for an evaluation or escalation — had been met with automated responses or silence. Silvia Parravano exercised complete authority without having accountability.

Christian Tobehn’s purpose: Reinforcing the Bias?

Reinforcing a similar Pattern

In follow-ups, my situation was also viewed by Christian Tobehn, Yet another member of Cardmarket's help team. regretably, as an alternative to examining the facts objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automatic deflections and also a everlasting ban.

A sample of Seller Disregard

Are straightforward Sellers Being Silenced?

following this knowledge, I began exploring on-line forums and Local community threads. I swiftly found I wasn’t by itself. Dozens of lengthy-time sellers noted related ordeals — numerous involving Silvia Parravano.

a typical topic? Buyers generally gain, even when Mistaken — and sellers are left voiceless.

How This Hurts the whole Market

While platforms really should protect buyers, disregarding evidence from honest sellers contributes to a damaged ecosystem. When trust is a single-sided, poor actors take advantage, realizing they’ll be shielded by biased assistance brokers.

The Problem: No Oversight, No attraction

insufficient Transparency in Cardmarket’s program

The most alarming challenge could be the absence of an appeals process. at the time employees like Silvia or Christian make a call, it’s remaining. There’s no next review, no accountability, and no way to revive entry to your account — It doesn't matter how potent your evidence is.

possibility of Abuse and Blackmail

In my scenario, I was indirectly coerced into refunding a Untrue assert — or get rid of my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer support.

monetary and Emotional repercussions

Business decline right away

I invested years in making my vendor profile. All that work was wiped out quickly, together with probable upcoming cash flow. My vendor dashboard, buy historical past, and faithful shopper foundation — all long gone.

Emotional Toll with a reliable vendor

This wasn’t just a company hit. It was demoralizing. being addressed like a fraud soon after a long time of integrity was emotionally devastating. I adopted each and every rule, and continue to obtained punished.

What Cardmarket need to Do to Regain have confidence in

Platform Reforms Are Urgently required

If Cardmarket wishes to retain excellent sellers and prevent potential abuse, it will have to:

• ✅ Introduce a transparent attraction process for blocked accounts

• ✅ involve disputes to become reviewed by no less than two impartial support agents

• ✅ prepare workers like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who post very clear, factual proof

• ✅ Establish accountability metrics for workers conclusions

with no these improvements, truthful sellers will keep on to become collateral damage within a system that blindly favors customers.

closing ideas: Be Wary, remain Documented

for anyone who is currently offering on Cardmarket, don’t presume your excellent report will safeguard you. you happen to be usually just one purchaser grievance — even a false a single — faraway from getting silenced.

defend on your own by:

• having screenshots of every listing

• Archiving communication with purchasers

• Backing up your account details often

• planning for disputes — Even though you do almost nothing Completely wrong

summary: 

My practical experience with Silvia Parravano and Christian Tobehn should really function a serious warning to anyone employing Cardmarket. I believed during the System. I played by The principles. And I nonetheless got taken off without having induce.

If Cardmarket continues to disregard vendor rights, extra reputable vendors will walk away. And when that transpires, the System received’t just get rid of sellers — it’ll lose its trustworthiness.

Has something very similar transpired to you? Share your practical experience and enable elevate recognition. Sellers have earned superior.