For some time, I had been a trustworthy seller on Cardmarket, amongst Europe’s most well known platforms for trading cards. I maintained a perfect popularity — above four hundred beneficial critiques, zero disputes, and steady, Expert company. But a single unjustified dispute, handled by Cardmarket staff customers Silvia Parravano and Christian Tobehn, transformed every thing. in this post, I'll share my personal experience, clarify the structural flaws in Cardmarket's dispute approach, and issue a stark warning to other sellers.

A thoroughly clean report Built Over yrs

A demonstrated vendor With 100% favourable comments

ahead of the incident, I used to be precisely the sort of vendor each and every marketplace values. I detailed trading cards correctly, described circumstances transparently, and transported immediately. I never ever gained only one grievance — only praise.

the significance of belief on Cardmarket

Reputation is all the things for sellers on Cardmarket. a person error — even one that here isn’t your fault — can harm a long time of hard work. That’s what will make my story so alarming for others working about the System.

The Dispute That Shattered My Standing

purchaser purchased the incorrect Card, Then Blamed Me

The trouble started off each time a consumer purchased a card stated precisely by name, set, and situation. Upon acquiring it, they falsely claimed I had sent the “Mistaken Edition” — Even with obvious listing proof demonstrating I hadn’t.

Proof disregarded by aid

I submitted screenshots in the listing, card version, and problem to prove my precision. But Cardmarket guidance, especially Silvia Parravano, ignored the points. in lieu of reviewing the listing or requesting clarification, she promptly sided with the client.

Silvia Parravano’s Mishandling of your Dispute

No truthful Investigation

Silvia’s decision was unilateral. She didn’t acknowledge my proof or request any counterevidence from the client. She merely blocked my account. No Listening to. No next view. No enchantment.

No Warning, No interaction

What produced this worse was the suddenness of the action. I used to be locked out of my account overnight. My appeals — requesting an assessment or escalation — had been satisfied with automatic responses or silence. Silvia Parravano exercised total authority without any accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing the exact same sample

In stick to-ups, my scenario was also observed by Christian Tobehn, A further member of Cardmarket's support group. regrettably, instead of examining the facts objectively, he doubled down on Silvia’s judgment. once again, no rationalization, no transparency, just automatic deflections and a long-lasting ban.

A sample of vendor Disregard

Are Honest Sellers becoming Silenced?

following this practical experience, I started looking into on the net forums and Group threads. I immediately uncovered I wasn’t by itself. Dozens of extensive-time sellers claimed comparable encounters — numerous involving Silvia Parravano.

a typical theme? potential buyers usually gain, even when Erroneous — and sellers are still left voiceless.

How This Hurts the whole Marketplace

whilst platforms should really secure purchasers, ignoring proof from genuine sellers contributes to a damaged ecosystem. When believe in is one particular-sided, lousy actors take advantage, realizing they’ll be shielded by biased guidance agents.

the challenge: No Oversight, No Appeal

deficiency of Transparency in Cardmarket’s System

The most alarming difficulty may be the absence of the appeals procedure. when staff like Silvia or Christian make a decision, it’s last. There’s no next evaluation, no accountability, and no way to restore use of your account — Irrespective of how robust your evidence is.

danger of Abuse and Blackmail

In my circumstance, I had been indirectly coerced into refunding a Wrong assert — or shed my account fully. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.

money and Emotional penalties

small business reduction Overnight

I invested several years in making my vendor profile. All that energy was worn out instantly, along with prospective foreseeable future cash flow. My vendor dashboard, get record, and faithful customer base — all absent.

psychological Toll with a trustworthy vendor

This wasn’t just a business hit. it absolutely was demoralizing. to generally be treated similar to a fraud right after years of integrity was emotionally devastating. I adopted each rule, and nevertheless obtained punished.

What Cardmarket should Do to Regain Trust

Platform Reforms Are Urgently essential

If Cardmarket really wants to retain top quality sellers and forestall foreseeable future abuse, it ought to:

• ✅ Introduce a transparent attraction process for blocked accounts

• ✅ need disputes to become reviewed by at the least two impartial support agents

• ✅ practice workers like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ guard sellers who submit apparent, factual evidence

• ✅ set up accountability metrics for staff decisions

with out these modifications, truthful sellers will continue to become collateral damage in the procedure that blindly favors buyers.

Final Thoughts: Be cautious, Stay Documented

when you are currently marketing on Cardmarket, don’t think your excellent record will shield you. you might be often one particular purchaser grievance — even a Bogus one particular — clear of getting silenced.

shield you by:

• Taking screenshots of each listing

• Archiving communication with customers

• Backing up your account data frequently

• planning for disputes — even if you do very little Completely wrong

summary: 

My working experience with Silvia Parravano and Christian Tobehn must function a serious warning to anybody making use of Cardmarket. I considered within the System. I performed by the rules. And that i nevertheless received eliminated with out bring about.

If Cardmarket continues to ignore seller legal rights, a lot more trustworthy suppliers will walk absent. And when that comes about, the System gained’t just reduce sellers — it’ll eliminate its trustworthiness.

Has something comparable happened to you? Share your expertise and support elevate consciousness. Sellers deserve much better.