For some time, I used to be a dependable vendor on Cardmarket, one of Europe’s most prominent platforms for trading cards. I taken care of a great name — about four hundred beneficial evaluations, zero disputes, and steady, professional support. But just one unjustified dispute, handled by Cardmarket staff customers Silvia Parravano and Christian Tobehn, altered every thing. on this page, I will share my private practical experience, reveal the structural flaws in Cardmarket's dispute procedure, and difficulty a stark warning to other sellers.

A Clean file designed in excess of a long time

A confirmed vendor With 100% optimistic Feedback

prior to the incident, I had been just read more the type of vendor each and every marketplace values. I detailed trading cards accurately, described problems transparently, and shipped immediately. I by no means obtained only one criticism — only praise.

the necessity of belief on Cardmarket

popularity is anything for sellers on Cardmarket. one particular oversight — even one which isn’t your fault — can injury years of labor. That’s what can make my Tale so alarming for others working around the platform.

The Dispute That Shattered My Standing

purchaser purchased the incorrect Card, Then Blamed Me

The trouble begun each time a purchaser purchased a card stated precisely by identify, established, and issue. on acquiring it, they falsely claimed I had despatched the “Erroneous Variation” — Even with crystal clear listing evidence displaying I hadn’t.

evidence dismissed by help

I submitted screenshots with the listing, card version, and problem to demonstrate my accuracy. But Cardmarket guidance, exclusively Silvia Parravano, disregarded the info. Instead of reviewing the listing or requesting clarification, she promptly sided with the customer.

Silvia Parravano’s Mishandling of the Dispute

No truthful Investigation

Silvia’s determination was unilateral. She didn’t acknowledge my evidence or request any counterevidence from the customer. She only blocked my account. No hearing. No 2nd opinion. No attractiveness.

No Warning, No interaction

What made this worse was the suddenness of the action. I was locked outside of my account overnight. My appeals — asking for an assessment or escalation — have been satisfied with automatic responses or silence. Silvia Parravano exercised full authority without having accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing precisely the same Pattern

In observe-ups, my scenario was also found by Christian Tobehn, Yet another member of Cardmarket's help crew. however, in lieu of reviewing the points objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automatic deflections plus a long lasting ban.

A sample of vendor Disregard

Are trustworthy Sellers Being Silenced?

right after this working experience, I started researching on the net forums and community threads. I promptly identified I wasn’t by itself. Dozens of lengthy-time sellers noted comparable experiences — numerous involving Silvia Parravano.

A common topic? consumers usually acquire, even though Completely wrong — and sellers are still left voiceless.

How This Hurts the Entire Market

While platforms should really safeguard potential buyers, ignoring evidence from straightforward sellers results in a broken ecosystem. When belief is a single-sided, terrible actors take advantage, being aware of they’ll be shielded by biased support brokers.

The Problem: No Oversight, No attraction

deficiency of Transparency in Cardmarket’s procedure

one of the most alarming challenge is definitely the absence of an appeals method. at the time team like Silvia or Christian make a call, it’s remaining. There’s no second critique, no accountability, and no way to revive usage of your account — Regardless of how strong your proof is.

Risk of Abuse and Blackmail

In my circumstance, I had been indirectly coerced into refunding a Phony claim — or drop my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer support.

monetary and Emotional Consequences

company decline Overnight

I invested yrs in building my vendor profile. everything hard work was worn out quickly, together with likely future income. My vendor dashboard, order history, and loyal shopper base — all absent.

Emotional Toll over a trustworthy Seller

This wasn’t just a business hit. it had been demoralizing. To be handled like a fraud after years of integrity was emotionally devastating. I adopted each individual rule, and however obtained punished.

What Cardmarket should Do to get back rely on

Platform Reforms Are Urgently Needed

If Cardmarket really wants to keep quality sellers and forestall future abuse, it have to:

• ✅ Introduce a transparent attraction method for blocked accounts

• ✅ demand disputes to get reviewed by not less than two impartial help agents

• ✅ Train staff like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ defend sellers who submit crystal clear, factual proof

• ✅ build accountability metrics for employees decisions

with out these variations, genuine sellers will keep on being collateral damage within a system that blindly favors consumers.

remaining Thoughts: Be Wary, keep Documented

for anyone who is at present providing on Cardmarket, don’t believe your best history will protect you. You're always one particular purchaser criticism — even a Wrong 1 — clear of getting silenced.

shield by yourself by:

• using screenshots of each listing

• Archiving conversation with potential buyers

• Backing up your account information consistently

• Preparing for disputes — even if you do very little Mistaken

summary: 

My encounter with Silvia Parravano and Christian Tobehn should really function a significant warning to anybody applying Cardmarket. I thought inside the System. I played by the rules. And that i continue to acquired removed without having induce.

If Cardmarket continues to ignore vendor legal rights, a lot more reputable vendors will wander absent. And when that happens, the platform received’t just reduce sellers — it’ll reduce its reliability.

Has one thing equivalent happened for you? Share your expertise and assist increase consciousness. Sellers are worthy of superior.