For years, I used to be a reliable vendor on Cardmarket, among Europe’s most popular platforms for trading cards. I managed a wonderful popularity — over four hundred optimistic assessments, zero disputes, and constant, Experienced company. But a person unjustified dispute, managed by Cardmarket workers users Silvia Parravano and Christian Tobehn, altered everything. in the following paragraphs, I'll share my own experience, clarify the structural flaws in Cardmarket's dispute course of action, and issue a stark warning to other sellers.

A Clean Record crafted more than several years

A tested Seller With a hundred% constructive Feedback

prior to the incident, I had been accurately the kind of vendor just about every Market values. I outlined investing cards correctly, explained disorders transparently, and delivered instantly. I never acquired a single complaint — only praise.

the significance of have confidence in on Cardmarket

Reputation is everything for sellers on Cardmarket. one particular miscalculation — even one which isn’t your fault — can harm yrs of exertions. That’s what would make my Tale so alarming for Some others running around the platform.

The Dispute That Shattered My Standing

customer requested the incorrect Card, Then Blamed Me

The trouble started off every time a customer ordered a card listed exactly by identify, set, and condition. on getting it, they falsely claimed I had sent the “Completely wrong Model” — In spite of obvious listing evidence displaying I hadn’t.

evidence overlooked by guidance

I submitted screenshots on the listing, card version, and issue to verify my accuracy. But Cardmarket guidance, exclusively Silvia Parravano, overlooked the points. as an alternative to examining the listing or requesting clarification, she promptly sided with the buyer.

Silvia Parravano’s Mishandling from the Dispute

No good Investigation

Silvia’s determination was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the client. She just blocked my account. No hearing. No 2nd feeling. No enchantment.

No Warning, No interaction

What built this worse was the suddenness from the action. I had been locked outside of my account overnight. My appeals — requesting an evaluation or escalation — were being met with automated responses or silence. Silvia Parravano exercised finish authority with no accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing the identical Pattern

In adhere to-ups, my case was also viewed by Christian Tobehn, A different member of Cardmarket's assist workforce. Unfortunately, as an alternative to examining the info objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automatic deflections and a long-lasting ban.

A Pattern of vendor Disregard

Are sincere Sellers becoming Silenced?

following this expertise, I began exploring on the net community forums and community threads. I promptly identified I wasn’t on your own. Dozens of extended-time sellers claimed very similar encounters — a lot of involving Silvia Parravano.

A common concept? consumers often earn, even if Erroneous — and sellers are still left voiceless.

How This Hurts the whole Marketplace

While platforms must safeguard customers, ignoring evidence from sincere sellers contributes to a broken ecosystem. When belief is one-sided, poor actors make the most, understanding they’ll be shielded by biased assist brokers.

the situation: No Oversight, No charm

insufficient Transparency in Cardmarket’s technique

The most alarming problem is the absence of an appeals approach. the moment staff members like Silvia or Christian make a choice, it’s last. There’s no next overview, no accountability, and no way to restore usage of your account — Regardless how powerful your proof is.

Risk of Abuse and Blackmail

In my situation, I was indirectly coerced into refunding a Wrong declare — or reduce my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer support.

fiscal and psychological outcomes

small business Loss Overnight

I invested click here decades in setting up my vendor profile. All that work was worn out instantaneously, together with prospective potential revenue. My vendor dashboard, purchase record, and loyal buyer base — all long gone.

psychological Toll on the trustworthy vendor

This wasn’t just a company hit. it had been demoralizing. to become taken care of just like a fraud after decades of integrity was emotionally devastating. I followed just about every rule, and nonetheless got punished.

What Cardmarket will have to Do to Regain have faith in

Platform Reforms Are Urgently desired

If Cardmarket hopes to retain good quality sellers and forestall upcoming abuse, it must:

• ✅ Introduce a transparent attraction approach for blocked accounts

• ✅ demand disputes to generally be reviewed by at least two unbiased aid agents

• ✅ educate staff like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who post crystal clear, factual evidence

• ✅ Establish accountability metrics for employees decisions

devoid of these adjustments, straightforward sellers will continue to become collateral destruction in a process that blindly favors potential buyers.

last Thoughts: Be cautious, continue to be Documented

if you are now advertising on Cardmarket, don’t presume your perfect file will shield you. You're normally 1 purchaser criticism — even a Bogus just one — clear of becoming silenced.

Protect by yourself by:

• using screenshots of each listing

• Archiving interaction with purchasers

• Backing up your account knowledge frequently

• making ready for disputes — Even when you do very little wrong

summary: 

My experience with Silvia Parravano and Christian Tobehn should really serve as a significant warning to any one utilizing Cardmarket. I thought inside the platform. I performed by the rules. And that i nonetheless got taken out without trigger.

If Cardmarket proceeds to disregard seller rights, far more reliable distributors will wander absent. And when that occurs, the platform received’t just shed sellers — it’ll get rid of its trustworthiness.

Has some thing related took place to you personally? Share your experience and assistance elevate recognition. Sellers have earned much better.