For years, I was a dependable vendor on Cardmarket, one among Europe’s most well known platforms for investing cards. I maintained a great status — around four hundred constructive evaluations, zero disputes, and steady, Skilled company. But one particular unjustified dispute, dealt with by Cardmarket staff members Silvia Parravano and Christian Tobehn, altered every thing. In this article, I will share my personalized experience, reveal the structural flaws in Cardmarket's dispute course of action, and problem a stark warning to other sellers.

A thoroughly clean report crafted Over a long time

A established Seller With one hundred% Positive opinions

Before the incident, I was particularly the here kind of vendor just about every Market values. I listed trading playing cards correctly, described circumstances transparently, and delivered instantly. I in no way acquired an individual complaint — only praise.

the significance of have faith in on Cardmarket

name is almost everything for sellers on Cardmarket. one particular miscalculation — even one which isn’t your fault — can injury a long time of labor. That’s what can make my story so alarming for Other folks operating about the System.

The Dispute That Shattered My Standing

customer Ordered the Wrong Card, Then Blamed Me

The trouble began each time a purchaser requested a card stated exactly by name, set, and ailment. Upon getting it, they falsely claimed I had sent the “Completely wrong Model” — Inspite of apparent listing proof showing I hadn’t.

evidence disregarded by Support

I submitted screenshots in the listing, card version, and situation to prove my precision. But Cardmarket aid, specifically Silvia Parravano, disregarded the info. rather than reviewing the listing or requesting clarification, she promptly sided with the customer.

Silvia Parravano’s Mishandling of your Dispute

No truthful Investigation

Silvia’s final decision was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She merely blocked my account. No Listening to. No second view. No attraction.

No Warning, No Communication

What made this worse was the suddenness on the motion. I used to be locked outside of my account right away. My appeals — asking for an evaluation or escalation — had been satisfied with automatic responses or silence. Silvia Parravano exercised complete authority without any accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing exactly the same Pattern

In adhere to-ups, my circumstance was also found by Christian Tobehn, An additional member of Cardmarket's assist group. regretably, rather then reviewing the specifics objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automated deflections plus a permanent ban.

A sample of vendor Disregard

Are Honest Sellers becoming Silenced?

soon after this expertise, I started exploring on the web boards and Local community threads. I swiftly identified I wasn’t by itself. Dozens of very long-time sellers claimed equivalent encounters — quite a few involving Silvia Parravano.

A common theme? customers constantly gain, regardless if Mistaken — and sellers are remaining voiceless.

How This Hurts the Entire Market

While platforms ought to protect purchasers, ignoring evidence from trustworthy sellers causes a damaged ecosystem. When trust is 1-sided, negative actors take advantage, knowing they’ll be shielded by biased assistance agents.

the issue: No Oversight, No attractiveness

insufficient Transparency in Cardmarket’s method

essentially the most alarming situation will be the absence of the appeals process. Once employees like Silvia or Christian make a call, it’s ultimate. There’s no second review, no accountability, and no way to restore access to your account — no matter how robust your proof is.

threat of Abuse and Blackmail

In my scenario, I had been indirectly coerced into refunding a Phony declare — or get rid of my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer support.

monetary and psychological outcomes

Business reduction right away

I invested a long time in building my seller profile. all of that exertion was worn out promptly, in conjunction with opportunity foreseeable future earnings. My vendor dashboard, get background, and faithful purchaser foundation — all absent.

psychological Toll with a Trusted Seller

This wasn’t just a company hit. It was demoralizing. being addressed similar to a fraud immediately after a long time of integrity was emotionally devastating. I followed every single rule, and nonetheless acquired punished.

What Cardmarket have to Do to get back have faith in

Platform Reforms Are Urgently required

If Cardmarket desires to retain high-quality sellers and prevent upcoming abuse, it will have to:

• ✅ Introduce a transparent enchantment system for blocked accounts

• ✅ have to have disputes for being reviewed by at the very least two impartial assistance brokers

• ✅ prepare team like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ Protect sellers who submit distinct, factual proof

• ✅ Establish accountability metrics for employees selections

Without these changes, straightforward sellers will continue on to generally be collateral damage within a system that blindly favors consumers.

closing views: Be Wary, continue to be Documented

when you are at present selling on Cardmarket, don’t think your fantastic record will protect you. you are generally 1 buyer complaint — even a Bogus one particular — from currently being silenced.

Protect by yourself by:

• using screenshots of every listing

• Archiving communication with customers

• Backing up your account knowledge regularly

• making ready for disputes — Even when you do very little Improper

summary: 

My experience with Silvia Parravano and Christian Tobehn ought to serve as a serious warning to anyone applying Cardmarket. I thought inside the platform. I performed by The principles. And that i nevertheless acquired taken out with out induce.

If Cardmarket carries on to ignore vendor rights, much more reputable distributors will walk absent. And when that transpires, the platform gained’t just eliminate sellers — it’ll get rid of its reliability.

Has one thing very similar happened to you? Share your encounter and aid raise awareness. Sellers are entitled to much better.