For many years, I used to be a dependable vendor on Cardmarket, considered one of Europe’s most popular platforms for trading playing cards. I preserved a great track record — about 400 optimistic opinions, zero disputes, and dependable, Skilled provider. But one unjustified dispute, taken care of by Cardmarket workers customers Silvia Parravano and Christian Tobehn, modified every little thing. In this article, I'll share my individual working experience, reveal the structural flaws in Cardmarket's dispute method, and difficulty a stark warning to other sellers.

A thoroughly clean history designed Over yrs

A tested Seller With a hundred% optimistic opinions

prior to the incident, I was accurately the sort of vendor each individual Market values. I listed investing cards correctly, explained disorders transparently, and transported promptly. I never ever acquired a single grievance — only praise.

the significance of Trust on Cardmarket

standing is all the things for sellers on Cardmarket. One blunder — even one which isn’t your fault — can destruction a long time of exertions. That’s what makes my Tale so alarming for Other people operating around the System.

The Dispute That Shattered My Standing

consumer purchased the Wrong Card, Then Blamed Me

The trouble started off each time a buyer requested a card mentioned precisely by title, established, and issue. on obtaining it, they falsely claimed I had despatched the “Erroneous Model” — Even with obvious listing evidence exhibiting I hadn’t.

Proof dismissed by guidance

I submitted screenshots in the listing, card version, and affliction to demonstrate my precision. But Cardmarket guidance, precisely Silvia Parravano, ignored the specifics. in lieu of examining the listing or requesting clarification, she promptly sided with the client.

Silvia Parravano’s Mishandling of your Dispute

No truthful Investigation

Silvia’s final decision was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the client. She simply just blocked my account. No hearing. No 2nd view. No enchantment.

No Warning, No conversation

What made this worse was the suddenness from the action. I used to be locked out of my account overnight. My appeals — requesting an evaluation or escalation — had been met with automated responses or silence. Silvia Parravano exercised entire authority without having accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing a similar sample

In observe-ups, my case was also seen by Christian Tobehn, A further member of Cardmarket's assist group. sadly, rather then reviewing the points objectively, he doubled down on Silvia’s judgment. once more, no rationalization, no transparency, just automated deflections as well as a permanent ban.

A Pattern of Seller Disregard

Are straightforward Sellers remaining Silenced?

just after this practical experience, I began studying on-line message boards and Neighborhood threads. I swiftly learned I wasn’t on your own. Dozens of very long-time sellers documented related ordeals — many involving Silvia Parravano.

A common theme? potential buyers constantly win, even if wrong — and sellers are still left voiceless.

How This Hurts the complete Market

when platforms ought to protect purchasers, ignoring proof from straightforward sellers brings about a damaged ecosystem. When trust is just one-sided, lousy actors make the most, knowing they’ll be shielded by biased help brokers.

The Problem: No Oversight, No attraction

insufficient Transparency in Cardmarket’s procedure

The most alarming concern is the absence of the appeals course of action. as soon as personnel like Silvia or Christian make a call, it’s closing. There’s no 2nd evaluate, no accountability, and no way to restore usage of your account — It doesn't matter how robust your evidence is.

danger of Abuse and Blackmail

In my case, I had been indirectly coerced into refunding a Fake assert — or eliminate my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.

fiscal and Emotional outcomes

organization Loss right away

I invested many years in developing my vendor profile. all of that work was worn out promptly, along with possible upcoming money. My seller dashboard, get heritage, and loyal client base — all gone.

Emotional Toll on the dependable vendor

This wasn’t just a business hit. it absolutely was demoralizing. to get dealt with just like a fraud just after yrs of integrity was emotionally devastating. I adopted each individual rule, and even now obtained punished.

What Cardmarket Must Do to Regain believe in

Platform Reforms Are Urgently necessary

If Cardmarket really wants to keep high-quality sellers and stop potential abuse, it will have to:

• ✅ Introduce a transparent appeal procedure for blocked accounts

• ✅ need disputes being reviewed by at least two unbiased guidance brokers

• ✅ educate personnel like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ guard sellers who post clear, factual proof

• ✅ set up accountability metrics for employees selections

devoid of these improvements, trustworthy sellers will proceed to generally be collateral damage in the procedure that blindly favors consumers.

closing feelings: Be Wary, continue to be Documented

if you are at the moment promoting on Cardmarket, don’t think your fantastic file will safeguard you. you might be constantly just one consumer criticism — even a false a single — far from being silenced.

Protect on your own by:

• using screenshots of each listing

• Archiving communication with consumers

• Backing up your account knowledge frequently

• making ready for disputes — Even when you do practically nothing Completely wrong

Conclusion: 

My knowledge with Silvia Parravano and Christian Tobehn should really function a serious warning to any one working with Cardmarket. I believed during the System. I played by the rules. And that i nevertheless received taken off without induce.

If Cardmarket proceeds to disregard seller rights, much more dependable vendors will walk absent. And when that happens, the platform won’t just eliminate sellers — it’ll reduce its believability.

Has some thing comparable took place to you personally? read more Share your knowledge and assistance raise awareness. Sellers ought to have much better.