For many years, I had been a trustworthy vendor on Cardmarket, among Europe’s most notable platforms for buying and selling playing cards. I maintained a wonderful reputation — in excess of four hundred positive reviews, zero disputes, and reliable, Experienced services. But just one unjustified dispute, handled by Cardmarket staff associates Silvia Parravano and Christian Tobehn, changed anything. in the following paragraphs, I will share my individual encounter, clarify the structural flaws in Cardmarket's dispute procedure, and issue a stark warning to other sellers.

A clean up history Built around many years

A verified Seller With 100% Positive opinions

ahead of the incident, I was just the type of seller each marketplace values. I listed trading playing cards properly, described disorders transparently, and delivered immediately. I never gained an individual grievance — only praise.

the necessity of belief on Cardmarket

status is anything for sellers on Cardmarket. a person blunder — even one which isn’t your fault — can problems several years of labor. That’s what helps make my Tale so alarming for others functioning to the platform.

The Dispute That Shattered My Standing

purchaser requested the Wrong Card, Then Blamed Me

The trouble begun when a customer ordered a card detailed exactly by identify, established, and ailment. Upon obtaining it, they falsely claimed I'd sent the “Erroneous Edition” — Even with very clear listing evidence showing I hadn’t.

Proof disregarded by assist

I submitted screenshots in the listing, card version, and problem to verify my precision. But Cardmarket support, specifically Silvia Parravano, dismissed the information. as an alternative to reviewing the listing or requesting clarification, she right away sided with the buyer.

Silvia Parravano’s Mishandling in the Dispute

No truthful Investigation

Silvia’s conclusion was unilateral. She didn’t accept my evidence or request any counterevidence from the customer. She just blocked my account. No Listening to. No 2nd viewpoint. No attractiveness.

No Warning, No Communication

What designed this even worse was the suddenness with the action. I was locked away from my account overnight. My appeals — requesting an assessment or escalation — have been satisfied with automatic responses or silence. Silvia Parravano exercised full authority without any accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing the Same Pattern

In adhere to-ups, my case was also found by Christian Tobehn, Yet another member of Cardmarket's guidance crew. sadly, rather than examining the specifics objectively, he doubled down on Silvia’s judgment. all over again, no rationalization, no transparency, just automated deflections in addition to a long-lasting ban.

A sample of vendor Disregard

Are straightforward Sellers currently being Silenced?

immediately after this expertise, I began studying on the web boards and Local community threads. I immediately learned I wasn’t by yourself. Dozens of very long-time sellers noted related experiences — lots of involving Silvia Parravano.

a standard topic? prospective buyers normally acquire, even if wrong — and sellers are still left voiceless.

How This Hurts the complete Marketplace

even though platforms really should safeguard prospective buyers, ignoring proof from straightforward sellers causes a damaged ecosystem. When have faith in is one-sided, bad actors take advantage, realizing they’ll be shielded by biased help brokers.

the trouble: No Oversight, No attraction

not enough Transparency in Cardmarket’s program

quite possibly the most alarming issue will be the absence of an appeals approach. when employees like Silvia or Christian make a call, it’s remaining. There’s no 2nd review, no accountability, and no way to revive use of your account — Regardless how powerful your evidence is.

chance of Abuse and Blackmail

In my situation, I had been indirectly coerced into refunding a Untrue declare — or reduce my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer care.

economical and Emotional implications

enterprise Loss Overnight

I invested a long time in constructing my seller profile. All that work was wiped out quickly, coupled with possible long run earnings. My vendor dashboard, buy record, and loyal consumer base — all long gone.

psychological Toll with a Trusted Seller

This wasn’t just a company hit. It was demoralizing. for being dealt with similar to a fraud following years of integrity was emotionally devastating. I followed just about every rule, and nevertheless bought punished.

What Cardmarket should Do to Regain have faith in

Platform Reforms Are Urgently essential

If Cardmarket wants to retain excellent sellers and forestall long run click here abuse, it will have to:

• ✅ Introduce a transparent charm course of action for blocked accounts

• ✅ involve disputes to become reviewed by no less than two impartial help brokers

• ✅ Train staff members like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ guard sellers who submit very clear, factual evidence

• ✅ set up accountability metrics for workers selections

with out these alterations, straightforward sellers will keep on to be collateral problems in the program that blindly favors buyers.

closing views: Be Wary, keep Documented

when you are at this time marketing on Cardmarket, don’t assume your fantastic record will shield you. You're always one particular buyer criticism — even a Fake 1 — away from remaining silenced.

defend your self by:

• having screenshots of each listing

• Archiving communication with prospective buyers

• Backing up your account knowledge frequently

• Preparing for disputes — Even when you do practically nothing wrong

summary: 

My practical experience with Silvia Parravano and Christian Tobehn really should serve as a serious warning to anybody applying Cardmarket. I thought inside the System. I played by the rules. And that i nonetheless obtained eradicated without the need of trigger.

If Cardmarket proceeds to ignore seller legal rights, a lot more dependable vendors will wander absent. And when that happens, the System won’t just shed sellers — it’ll get rid of its trustworthiness.

Has a little something related happened to you personally? Share your encounter and aid increase consciousness. Sellers deserve far better.