For years, I used to be a trusted vendor on Cardmarket, amongst Europe’s most outstanding platforms for trading cards. I maintained a perfect status — in excess of 400 positive opinions, zero disputes, and dependable, Experienced company. But one unjustified dispute, dealt with by Cardmarket staff members associates Silvia Parravano and Christian Tobehn, changed almost everything. in this post, I will share my individual experience, describe the structural flaws in Cardmarket's dispute system, click here and concern a stark warning to other sellers.

A cleanse document designed Over Years

A verified vendor With 100% Positive opinions

ahead of the incident, I used to be particularly the type of seller each individual Market values. I outlined investing playing cards properly, explained situations transparently, and delivered promptly. I by no means received one grievance — only praise.

the significance of rely on on Cardmarket

name is everything for sellers on Cardmarket. one particular error — even one that isn’t your fault — can injury years of labor. That’s what can make my Tale so alarming for Other folks working to the System.

The Dispute That Shattered My Standing

customer Ordered the incorrect Card, Then Blamed Me

The difficulty began any time a buyer requested a card detailed precisely by name, set, and situation. on receiving it, they falsely claimed I had sent the “Completely wrong Model” — Even with clear listing proof displaying I hadn’t.

evidence overlooked by assist

I submitted screenshots on the listing, card version, and issue to establish my precision. But Cardmarket assistance, precisely Silvia Parravano, dismissed the information. in place of reviewing the listing or requesting clarification, she immediately sided with the buyer.

Silvia Parravano’s Mishandling of the Dispute

No good Investigation

Silvia’s decision was unilateral. She didn’t accept my proof or request any counterevidence from the customer. She just blocked my account. No Listening to. No second viewpoint. No attraction.

No Warning, No conversation

What produced this worse was the suddenness of your action. I had been locked away from my account right away. My appeals — requesting an assessment or escalation — were being satisfied with automated responses or silence. Silvia Parravano exercised finish authority without having accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing a similar sample

In stick to-ups, my case was also noticed by Christian Tobehn, another member of Cardmarket's support group. however, in lieu of examining the info objectively, he doubled down on Silvia’s judgment. Again, no clarification, no transparency, just automated deflections and a long term ban.

A sample of vendor Disregard

Are genuine Sellers currently being Silenced?

following this encounter, I started investigating on line forums and Local community threads. I quickly found out I wasn’t on your own. Dozens of long-time sellers claimed identical experiences — many involving Silvia Parravano.

a standard topic? prospective buyers often get, even if Completely wrong — and sellers are remaining voiceless.

How This Hurts your entire Marketplace

though platforms need to protect potential buyers, ignoring proof from trustworthy sellers contributes to a broken ecosystem. When have faith in is just one-sided, poor actors make the most, recognizing they’ll be shielded by biased assist brokers.

the condition: No Oversight, No attraction

insufficient Transparency in Cardmarket’s technique

essentially the most alarming concern would be the absence of an appeals method. after employees like Silvia or Christian make a decision, it’s last. There’s no next overview, no accountability, and no way to revive usage of your account — no matter how sturdy your evidence is.

danger of Abuse and Blackmail

In my case, I was indirectly coerced into refunding a Phony declare — or eliminate my account solely. That’s not dispute resolution — that’s blackmail under the guise of customer care.

Financial and Emotional repercussions

Business reduction right away

I invested many years in building my seller profile. All that exertion was worn out right away, coupled with probable future income. My seller dashboard, purchase historical past, and faithful buyer foundation — all long gone.

psychological Toll on a Trusted vendor

This wasn’t just a business strike. it absolutely was demoralizing. to generally be taken care of similar to a fraud following yrs of integrity was emotionally devastating. I followed each individual rule, and still obtained punished.

What Cardmarket have to Do to get back have faith in

Platform Reforms Are Urgently necessary

If Cardmarket hopes to retain excellent sellers and forestall potential abuse, it have to:

• ✅ Introduce a clear appeal approach for blocked accounts

• ✅ call for disputes to be reviewed by at the very least two impartial assist brokers

• ✅ Train staff members like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ Protect sellers who submit apparent, factual proof

• ✅ Establish accountability metrics for staff decisions

Without these modifications, straightforward sellers will continue to be collateral problems inside a technique that blindly favors potential buyers.

remaining ideas: Be cautious, remain Documented

for anyone who is at this time selling on Cardmarket, don’t believe your great history will protect you. you happen to be usually one purchaser criticism — even a false 1 — clear of currently being silenced.

defend your self by:

• having screenshots of every listing

• Archiving conversation with prospective buyers

• Backing up your account facts regularly

• getting ready for disputes — even if you do nothing at all Incorrect

summary: 

My expertise with Silvia Parravano and Christian Tobehn ought to serve as a significant warning to anyone using Cardmarket. I considered during the platform. I performed by the rules. And I still obtained eliminated without the need of result in.

If Cardmarket continues to ignore vendor rights, far more honest sellers will walk away. And when that transpires, the platform received’t just reduce sellers — it’ll drop its reliability.

Has one thing equivalent transpired to you personally? Share your working experience and enable elevate awareness. Sellers are entitled to improved.