For several years, I had been a dependable vendor on Cardmarket, amongst Europe’s most well known platforms for buying and selling cards. I taken care of a great status — more than 400 favourable evaluations, zero disputes, and constant, professional company. But just one unjustified dispute, handled by Cardmarket personnel associates Silvia Parravano and Christian Tobehn, transformed every little thing. on this page, I will share my own practical experience, reveal the structural flaws in Cardmarket's dispute system, and issue a stark warning to other sellers.

A cleanse file crafted in excess of yrs

A verified vendor With one hundred% good suggestions

ahead of the incident, I had been particularly the type of vendor each individual marketplace values. I listed buying and selling cards precisely, described ailments transparently, and delivered promptly. I never ever gained an individual criticism — only praise.

the significance of have faith in on Cardmarket

Reputation is all the things for sellers on Cardmarket. 1 oversight — even one which isn’t your fault — can destruction a long time of labor. That’s what helps make my story so alarming for others working within the System.

The Dispute That Shattered My Standing

purchaser Ordered the incorrect Card, Then Blamed Me

The difficulty started each time a buyer purchased a card shown precisely by title, set, and situation. on getting it, they falsely claimed I'd despatched the “Completely wrong Model” — Irrespective of crystal clear listing evidence demonstrating I hadn’t.

Proof Ignored by aid

I submitted screenshots from the listing, card Variation, and affliction to establish my precision. But Cardmarket help, specifically Silvia Parravano, dismissed the specifics. in lieu of examining the listing or requesting clarification, she straight away sided with the customer.

Silvia Parravano’s Mishandling of the Dispute

No reasonable Investigation

Silvia’s determination was unilateral. She didn’t accept my evidence or ask for any counterevidence from the buyer. She simply just blocked my account. No Listening to. No second belief. No attractiveness.

No Warning, No interaction

What created this even worse was the suddenness on the motion. I used to be locked outside of my account right away. My appeals — asking for a review or escalation — have been fulfilled with automatic responses or silence. Silvia Parravano exercised total authority without any accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing a similar Pattern

In abide by-ups, my circumstance was also witnessed by Christian Tobehn, A different member of Cardmarket's support group. sad to say, in lieu of examining the points objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automated deflections in addition to a long lasting ban.

A Pattern of Seller Disregard

Are sincere Sellers becoming Silenced?

immediately after this working experience, I started investigating on-line forums and Neighborhood threads. I speedily uncovered I wasn’t alone. Dozens of extensive-time sellers described related activities — a lot of involving Silvia Parravano.

a standard concept? prospective buyers often get, even if Erroneous — and sellers are left voiceless.

How This Hurts the Entire Market

even though platforms need to protect consumers, ignoring evidence from trustworthy sellers leads to a broken ecosystem. When believe in is one-sided, lousy actors take advantage, understanding they’ll be shielded by biased support agents.

the condition: No Oversight, No Appeal

insufficient Transparency in Cardmarket’s procedure

probably the most alarming difficulty could be the absence of the appeals approach. the moment staff members like Silvia or Christian make a choice, it’s ultimate. There’s no second overview, no accountability, and no way to revive access to your account — no matter how solid your evidence is.

hazard of Abuse and Blackmail

In my situation, I was indirectly coerced into refunding a Wrong declare — or eliminate my account completely. That’s not dispute resolution — that’s blackmail beneath the guise of customer care.

economical and Emotional penalties

business enterprise decline Overnight

I invested decades in making my seller profile. all of that hard work was wiped out instantaneously, in conjunction with prospective long run income. My seller dashboard, get historical past, and faithful client foundation — all gone.

Emotional Toll on a Trusted vendor

This wasn’t just a company strike. it had been demoralizing. being taken care of like a fraud after decades of integrity was emotionally devastating. I adopted each rule, and even now obtained punished.

What Cardmarket need to Do to Regain believe in

System Reforms Are Urgently essential

If Cardmarket hopes to keep excellent sellers and prevent foreseeable future abuse, it must:

• ✅ Introduce a transparent appeal system for blocked accounts

• ✅ call for disputes for being reviewed by at the very least two unbiased help agents

• ✅ Train personnel like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ Protect sellers who submit crystal clear, factual proof

• ✅ create accountability metrics for staff decisions

without the need of these adjustments, honest sellers will continue on being collateral harm inside a method that blindly favors customers.

remaining Thoughts: Be cautious, remain Documented

if you are at present promoting on Cardmarket, don’t assume your best history will secure you. you happen to be generally one purchaser complaint — even a Bogus just one — faraway from becoming silenced.

defend your self by:

• Taking screenshots of each listing

• Archiving interaction with potential buyers

• Backing up your account information regularly

• planning for disputes — Even when you do nothing Mistaken

summary: 

My experience with Silvia Parravano and Christian Tobehn must function a serious warning to any one applying Cardmarket. I considered in the System. I performed by The foundations. And I continue to acquired eradicated without having cause.

If Cardmarket continues to ignore seller legal rights, far more trusted suppliers will walk away. And when click here that happens, the System won’t just get rid of sellers — it’ll eliminate its trustworthiness.

Has some thing similar transpired for you? Share your expertise and enable increase recognition. Sellers deserve greater.