For years, I used to be a trusted seller on Cardmarket, amongst Europe’s most distinguished platforms for trading cards. I managed a great popularity — about 400 good critiques, zero disputes, and consistent, Expert support. But a person unjustified dispute, taken care of by Cardmarket staff members users Silvia Parravano and Christian Tobehn, adjusted almost everything. on this page, I'll share my personal experience, clarify the structural flaws in Cardmarket's dispute method, and issue a stark warning to other sellers.

A clean up file developed above yrs

A confirmed Seller With 100% good Feedback

Before the incident, I was just the type of vendor every single Market values. I shown investing cards accurately, described ailments transparently, and transported immediately. I by no means received one grievance — only praise.

the necessity of rely on on Cardmarket

Reputation is every little thing for sellers on Cardmarket. one particular oversight — even one that isn’t your fault — can destruction a long time of effort. That’s what will make my Tale so alarming for Other individuals running around the platform.

The Dispute That Shattered My Standing

Buyer purchased the Wrong Card, Then Blamed Me

The difficulty began whenever a customer ordered a card mentioned precisely by identify, check here established, and condition. Upon getting it, they falsely claimed I had despatched the “wrong Edition” — despite distinct listing proof displaying I hadn’t.

evidence disregarded by Support

I submitted screenshots with the listing, card version, and issue to demonstrate my accuracy. But Cardmarket assist, specially Silvia Parravano, ignored the specifics. as an alternative to reviewing the listing or requesting clarification, she promptly sided with the client.

Silvia Parravano’s Mishandling in the Dispute

No honest Investigation

Silvia’s decision was unilateral. She didn’t accept my evidence or ask for any counterevidence from the customer. She simply blocked my account. No hearing. No next viewpoint. No charm.

No Warning, No conversation

What created this even worse was the suddenness on the motion. I was locked away from my account overnight. My appeals — requesting an assessment or escalation — have been satisfied with automatic responses or silence. Silvia Parravano exercised full authority with no accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing precisely the same Pattern

In follow-ups, my case was also seen by Christian Tobehn, Yet another member of Cardmarket's guidance staff. Unfortunately, in lieu of examining the details objectively, he doubled down on Silvia’s judgment. Again, no rationalization, no transparency, just automated deflections in addition to a long term ban.

A sample of vendor Disregard

Are sincere Sellers becoming Silenced?

soon after this expertise, I started investigating online forums and Neighborhood threads. I swiftly discovered I wasn’t by yourself. Dozens of prolonged-time sellers claimed very similar ordeals — lots of involving Silvia Parravano.

a typical topic? potential buyers normally acquire, regardless if Mistaken — and sellers are left voiceless.

How This Hurts the complete Marketplace

whilst platforms should really protect purchasers, ignoring evidence from truthful sellers results in a broken ecosystem. When have confidence in is a single-sided, lousy actors make the most, knowing they’ll be shielded by biased assist brokers.

The Problem: No Oversight, No enchantment

Lack of Transparency in Cardmarket’s procedure

probably the most alarming concern could be the absence of the appeals method. when workers like Silvia or Christian make a call, it’s final. There’s no next evaluate, no accountability, and no way to restore usage of your account — It doesn't matter how potent your proof is.

hazard of Abuse and Blackmail

In my case, I had been indirectly coerced into refunding a Fake assert — or drop my account completely. That’s not dispute resolution — that’s blackmail under the guise of customer service.

money and psychological outcomes

small business Loss right away

I invested a long time in making my seller profile. All that work was worn out quickly, together with potential long run profits. My vendor dashboard, purchase historical past, and faithful customer foundation — all absent.

psychological Toll over a reliable Seller

This wasn’t just a company hit. it absolutely was demoralizing. to become handled just like a fraud just after a long time of integrity was emotionally devastating. I followed every single rule, and however bought punished.

What Cardmarket Must Do to Regain have confidence in

Platform Reforms Are Urgently Needed

If Cardmarket really wants to retain quality sellers and stop upcoming abuse, it need to:

• ✅ Introduce a clear attractiveness procedure for blocked accounts

• ✅ involve disputes for being reviewed by at least two unbiased help brokers

• ✅ practice employees like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ defend sellers who post very clear, factual evidence

• ✅ set up accountability metrics for workers selections

Without these changes, sincere sellers will carry on to get collateral hurt inside a program that blindly favors prospective buyers.

ultimate feelings: Be Wary, keep Documented

If you're at present marketing on Cardmarket, don’t presume your fantastic file will protect you. you might be constantly 1 buyer complaint — even a Untrue a single — from being silenced.

defend on your own by:

• Taking screenshots of every listing

• Archiving interaction with buyers

• Backing up your account info frequently

• making ready for disputes — even if you do almost nothing Completely wrong

summary: 

My encounter with Silvia Parravano and Christian Tobehn must serve as a serious warning to anybody making use of Cardmarket. I believed while in the platform. I played by The foundations. And that i nevertheless got eliminated without having cause.

If Cardmarket carries on to disregard vendor rights, much more honest vendors will walk away. And when that transpires, the System gained’t just eliminate sellers — it’ll get rid of its believability.

Has a little something comparable transpired for you? Share your practical experience and assist elevate consciousness. Sellers are entitled to improved.